If an item is received damaged, defective, or not received please contact us via ebay message within 7 day of receipt for the return process.A best solution will be provided to you after we get information from you. We may require pictures or video of defective /damaged items so that we could check if there is any improvement on this item. Thanks for your kindly understanding.
If customer just made a wrong order or do not need this item anymore and want to return it, the return shipping freight will be paid by customer.Returned Items must be in their original packaging and all accessories in the original shipment must be included. All returns require an Return Authorization number which will be given by customer service representative when the return request is submitted. All returns are shipped back to our Return Center at the customer’s expense; however, we will pay for the shipping if the return is a result of our error.Unauthorized returns may not be accepted.Once your claim is processed and approved, please allow 5-7 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment timeframe is based on product availability.